This performance portfolio mainly highlights (and provides proof of) the data-driven writing and marketing accomplishments of James O’Connor, people whom he’s managed, and the companies/clients for whom he’s consulted. Thus, it’s not to be confused with an unsightly and poorly executed creative portfolio. While this page displays some of his more recent writing samples, you may visit James’s earlier writing, marketing, and communications portfolio at this link.
Defining Performance Terms Used Throughout This Portfolio
We don’t just care about making words sound right: we care about using them to reflect accurate meaning. Therefore, before diving into the performance claims of this page, please take a moment to review how we define what we’re measuring.
No, by “leads” we don’t mean lame website form submissions with just an email address: we mean form submissions with a first name, last name, valid phone number, and valid email address.
“Organic leads” refers to leads generated by marketing staff labor (primarily via the company’s website), instead of leads paid for and received from third-party lead vendors and paid platforms.
Self-generated leads include organic leads, but also include leads generated from platforms managed directly by marketing staff labor: e.g., leads generated from Facebook Ads Manager or Google Ads.
An opportunity is a lead that has been pushed through a sales development representative (SDR) to the next stage of closing for a sale. E.g., a lead can become an opportunity if the prospective customer involved wants to meet with a sales person and has scheduled a time to do so.
Sales Qualified Opportunities (SQO’s)
A sales qualified opportunity (SQO) is defined exactly as an opportunity, except that it has been verified correctly by the SDR or salesperson as an opportunity who is qualified and able to purchase the product once an appointment has been scheduled. E.g., in the solar industry, this means a requisite credit score, verified homeownership, and the minimum level of electricity usage necessary to justify selling the product for the purpose of saving the prospective customer money.
WordWoven Summary of Achievements
Created, priced, and currently administrating six writing services and four marketing services
Earned writing and website contract with Pulitzer Prize-nominated, New York Times Best-Selling co-author
Managing all single-member LLC processes as company founder: marketing, writing, sales, accounting, and legal
Go Solar Group Summary of Achievements
*Below stats were achieved with a $10,000 monthly budget. Click the links below to see screenshots containing proof of performance claims.
Led remote inside sales and marketing teams to a 1,287.7% increase in sales-qualified website opportunities (92 to 1,181)
Increased organic website form completions 50,400% (3 to 1,515) via content writer training and management
Boosted new website users 2,531% (7,944 to 209,000) via data-driven inbound marketing strategies
Generated 6,263 total organic keywords in top 3 Google positions via SEO strategy and website buildout
Improved sales by revenue 2,033.3% from website-generated leads ($290,105 to $5,898,563)
Earned promotion to new Director-level role, managed 18 employees in marketing, inside sales & D2D depts.
Created viability coefficient formulas for prospective market entrances via stochastic marketing research
Increased Google Ads lead volume 3,216% and decreased platform’s cost per conversion 323% (Before) (After)
Created and implemented company-wide, data-oriented rebranding initiative for new market scalability
Wrote and trained the inside sales department on 101 pages of persuasion, CRM, and new-hire material
Profitably led company into 3 new markets in 2 years while reaching quota in established Utah market
Wrote and enforced brand guidelines for Tesla and Goal Zero partnerships and giveaway campaigns
Maintained growth throughout complex, unexpected need for COVID-proofed change-management initiatives
Spearheaded company-wide, customer-facing communication law and compliance initiatives in an increasingly de-subsidized, competitive solar industry with rapidly-changing incentives, tax credits, and rebates
Profitably grew single-member marketing dept. to 5 employees by Feb. 2018
Interviewed, hired, and managed part-time system administrator, web designer, content writer, and PPC specialist
Go Solar Group Achievements Drill Down
Please visit https://web.archive.org/web/20220705163112/http://gosolargroup.com/ for the most recent unformatted backup of the website from July 2022 (organization appears defunct as of the aforementioned date).
James worked with Go Solar Group from December 2017 until April 2022. Hired as the organization’s digital marketing manager, he was promoted to Director of Marketing in March 2018 and, ultimately, Vice President of Marketing in December 2021.
1. Digital Marketing and SEO KPIs
With the exception of Vivint, we were able to improve the keywords we ranked for organically better than all other major market competitors, and with what appears to be a comparatively small budget.
1,113.636% Increase in Volume of 1st Page Organic Keywords (22 to 245)
= 185.32% Increase in Direct Traffic Sessions (6,940 to 19,801)
= 1,571.81% Increase in Social Media Traffic Sessions (777 to 12,990)
= 301.64% Increase in Website Sessions from Organic Search (7,200 to 28,918)
= 50,400% Increase
= 2,531% Increase
2. Organic Website Leads Generated
*These statistics reflect the volume of leads with phone numbers, email addresses, first names, and last names. Partial form fills are excluded in the tabulation.*
= 1,599% Increase
3. Website-Generated Sales Qualified Opportunities (SQOs)
= 1,283.7% Increase
4. Sales from Organic Website Leads
= 1,784.6% Increase in Sales by Volume and 2,033.3% Increase in Sales by Revenue
5. PPC (Pay-Per-Click): Facebook
= 470% Decrease in Facebook Cost Per Lead
= 35,660 % Increase in Facebook Paid Lead Volume
= 55.67% Decrease in Facebook Cost Per Click
6. PPC (Pay-Per-Click): Google Ads
Google Ads Conversion rate, total conversions, click-through rate, and cost per conversion before taking over the platform: Cost per conversion = $318 | click through rate (CTR) = 0.62% | 37 total conversions | 0.94% conversion rate
Google Ads Conversion rate, total conversions, click-through rate, and cost per conversion after taking over the platform: Cost per conversion = $98.37 | CTR = 0.72% | 1,190 total conversions | 1.08% conversion rate
= 3,216.21% Increase in Leads Generated with Google Ads
= 323.27% Decrease in Google Ads Cost Per Conversion
= 16.13% Google Ads CTR Increase
7. Market Research, Branding, and Lead Generation Projects
This 11-page presentation details a full rebrand strategy for Go Solar Group, making a case for how we could improve our performance in our 3 existing markets and possible future markets, including steps for successful implementation of branding and positioning concepts that would help us overcome consumers’ negative misconceptions about the residential solar market, which had plagued the industry since its inception at the beginning of the last decade.
As Director of Marketing at Go Solar Group, one of James’s most exciting and important responsibilities is conducting research that helps the owners successfully pick the next market to enter. This 16-page report, which James completed independently at the request of the owners, contains an in-depth analysis between two markets. The objective of the assignment was to pick which market would be best, as we did not want to enter 2 new markets at the same time. New Mexico won the comparison by a nose, and we have decided to enter that solar market in Q2 of 2020.
This project demonstrated the need for the owners to invest in an inbound digital affiliate marketing strategy, including strategic steps and how to implement the process. While it has been put on hold due to other more pressing projects, we still plan to implement it once we staff up our marketing department even further.
8. Inside Sales and Sales Management
30.63% Reduction in Hours Per Sales Qualified Opportunity (from 5.8 to 4.44)
195.56% Increase in Appointment Volume (1,510 to 2,953)
This is not always as simple a metric to influence as it may appear. Motivation is a difficult thing to coach, but it can work wonders for any department’s performance. James achieved the below statistic with only 1 new hire on a team of 7 reps.
Brought outbound dials from 90,232 calls to 262,347 calls during the time James directly managed the Inside Sales team (290.74% increase)
Built this model for the CRM and our inside sales coordinator to reduce the amount of money spent each month on wasted leads from lead partners.
Directed our quality assurance manager through the process of drafting this document as training material for the inside sales department’s use of Zoho CRM.
Wrote and enforced the use of this document as ongoing training material for inside sales reps, and trained new reps on mastering the concepts therein.
James wrote this step-by-step guide for the training process so James could hand the responsibility off to the new Inside Sales Manager. This signified the completion of the company’s first formal training program for inside sales reps.
9. Content Writing and Creative Direction
With the help of our graphic designer, James was able to create what James had only up until that point been able to dream about in some sort of celluloid in the recesses of his mind – a creative content idea that conveyed our technical aptitude, creative acumen, and ability to explain the essential components of solar panels – all the while outlining the bulk of the content on the very product we sell itself.
10. Marketing Communications Compliance and Legal Writing
Many businesses were hit with the policy changes imposed by this compliance change in the telephony network. The above link shows a solution James formed for the problem. Once implemented, our contact rates returned to normal after having declined by nearly 20%. James investigated our contact rate one evening and saw it had declined sharply despite the improved lead quality and feedback from outside solar consultants. After some research, James determined that STIR SHAKEN was the culprit.
This policy is a huge wave of consumer-empowered and phone carrier-based contact center legislation that cracks down on legitimate fraudulent activity but oftentimes and wrongfully also businesses not engaging in fraudulent activity, which has harmed many compliant well-intentioned businesses, us being one of them. STIR SHAKEN embodies a set of technologies and standards with which contact centers are scrambling to build into their ecosystems, but the steps are nebulous.
The carriers (AT&T, T-Mobile, Verizon, etc.) were the first to be ordered to comply with the telephone network changes, and these changes are reducing our ability to contact prospective leads. This legislation has a three-level system to categorize the essential information about the caller into levels of “attestation” for the call, and this directive clarifies what’s needed to overcome the issue. We found the solution was to change our phone numbers to reverse wrongful blacklisting on the telephony network as “neighbor spoofing.”
Forbes Communication Council Summary of Achievements
Selected for Forbes’ invitation-only council to publish marketing and thought leadership articles
Peer advising fellow senior communication executives through contemporary business landscapes
Our founder was selected for this prestigious platform in 2020, 2021, and 2022.
Revver (Previously eFileCabinet) Achievements Summary
Boosted email open rate and CTR 8% and 1.5% respectively for 1.2-million prospect email list
Helped take organic search desktop traffic from 2k in Oct. 2015 to 7.2k in April 2017 (360% increase)
Received Best 2016 Marketing Communications Award from K2 Enterprises
Wrote digital PR articles placed in Forbes and Entrepreneur under contributor and CEO’s bylines
Helped increase SEO-generated lead volume by more than 30% in 2016 and during the first 7 months of 2017
Managed content production for outsourced PR team; wrote press releases, compiled quotes
Devised data-driven content writing strategies based on SEO analytics, keyword research, and competitor analysis
Facilitated company’s SMB product-line extension to home-office software via the eFileCabinet SideKick
Created personas for 5 key B2B verticals: insurance, finance, healthcare, accounting, and human resources
Trained new writers and interns on products and marketing processes; led weekly marketing content meetings
Wrote 70-page manuals on document management software (DMS) and enterprise content management (ECM)
Wrote technical content for new product releases, software updates and integrations
Revver (Previously eFileCabinet) Achievements Drill Down
eFileCabinet, now Revver Docs, was a document management software company helping organizations in the healthcare, insurance, finance, and accounting industries go paperless securely, and with robust features increasing all file-related forms of efficiency.
eFileCabinet’s marketing department received this award for its exemplary work in marketing communications throughout the business-to-business cloud-based software industry.
Keywords and SEO Improvements
Content Writing and Creative Direction
James wrote this piece and we pitched it to Forbes. Roger Aitken agreed to publish, adding some great content to the original piece.
James wrote and edited this article from start to finish, and had it placed in Entrepreneur.com, published under the eFileCabinet CEO’s byline.
Another Entrpreneur.com piece James wrote from start to finish, which was successfully published under the eFileCabinet CEO’s byline.
Wrote this piece for eFileCabinet’s document management software, under the CEO’s byline. The article taps into the power of the technology to not just benefit businesses themselves, but the extent to which consumers can trust them with their sensitive data.
His Heart The Crucible Summary of Achievements
James published his first collection of fictional short stories the summer after graduating from the University of Utah. In addition to persuading a co-writer of 2 New York Times Best Selling books (Teresa Barker) to write the foreword, His Heart The Crucible garnered positive reviews on Amazon.com and received mention as a recommended read the following summer on National Public Radio (NPR).
Foreword by Teresa Barker: co-author of New York Times Best Seller Raising Cain
Authored 131-page book of National Public Radio (NPR)-recognized short stories
2-minute-read teaser: https://wordwoven.com/receipt-from-the-untended-register/
Trained physician schedulers and healthcare recruiters on writing in company-wide seminars
Wrote the style guide for the world’s 4th largest healthcare staffing company (circa 2015)
Wrote jobsite ads, press releases, trade show content, brochures, and customer-facing emails
Voluntarily resigned to finish writing and publish fiction book, His Heart the Crucible
Fusion 360 Agency Summary of Achievements
Met with key client accounts alongside the marketing agency’s executive team to discuss strategies and creative
Managed as many as 18 client social media accounts per week in fast-paced marketing agency
Interviewed, trained, and edited the work of content writing interns
Selected as one of only two interns to receive a full-time position upon graduating from a 12-intern pool
Named the Mettis Trainer, which won the 2016 CES Innovation Award
When James worked at Fusion 360, a Utah-based marketing agency, an entrepreneur came to us with a product that helped runners, golfers, and other kinds of athletes improve their footwork for their sport of choice in real time via Bluetooth and application-integrated technology in numerous ways, from improving efficiency in movement to reducing injury, without the expensive help of a coach. James named this product the Mettis Trainer, deriving the name from the Greek God of good counsel and planning, Metis. The naming of this product oriented the company’s branding objectives around providing athletes with godly technological counsel for enhancing athletic performance via their patented devices. 2 years later, the product won the 2016 CES Innovation Award.
GreenSmartLiving Summary of Achievements
Wrote blogs that improved company’s organic Google ranking to 3rd slot of 1st page for 2/3 major target keywords
Concepted and wrote press release picked up as a story featured in Addiction Professional Magazine
Wrote press release and helped fulfill PR campaign allocating 10% of sales to Colorado wildfire relief
Sometimes repositioning your competitor in a negative light (if done ethically and truthfully) is the smartest branding strategy there is. This piece, written in 2013, does this. GreenSmartLiving is an electronic cigarette company, and this piece reveals with a humorous twist just how illogical analog cigarettes truly are, not just in popular media, but also everyday life.